FAQs

We're here to help

ABOUT TENZING

  • What is TENZING?

    TENZING is a natural energy drink made purely from plants, low in calories and sustainable.

  • Why are you called TENZING?

    Our recipe was first inspired by traditional Himalayan teas, which Sherpas use to fuel their high-altitude expeditions. Intrigued to find out more, our Founder Huib, travelled to Nepal to learn about the history and benefits of this long-standing recipe. Here, he met the Tenzing family, descendants of Tenzing Norgay, one of the first two men to summit Mount Everest. They told him of Sherpa Tenzing’s closeness to nature, his team ethos, his drive for adventure and above all his burning ambition to be the first man on the world's highest summit. Today he is our guide and inspiration, and we’re proud to have our drink carry his name. We continue to work alongside the Tenzing family as we take TENZING to new heights.

ABOUT THE PRODUCT

  • What’s in TENZING?

    Plants! You’ve probably noticed that most energy drinks are full of synthetic caffeine, artificial mood boosters and loads of sugar. We thought it seemed a bit odd that there wasn’t a way of achieving a lift with nature’s finest ingredients - plants - so that's what we've created. We’ve sourced some of nature’s most powerful ingredients and blended them together to create our unique natural energy recipe. 

  • How much caffeine does TENZING have?

    Every TENZING packs 32mg of natural caffeine per 100ml, all sourced from green coffee beans. Our 250ml cans give you the kick of an Americano, our 330ml cans match a double espresso, and our Natural Energy+ range brings a bigger lift when you really need it.

  • What is TENZING sweetened with?

    Our range is sweetened with natural fruit sugars, no added sugars, artificial sweeteners or flavourings in sight.

  • What makes TENZING different to other energy drinks? 

    Traditional energy drinks contain high amounts of suagr, and are laden with artificial ingredients. But we don’t, and that’s what makes us different. Every TENZING is made with real fruit and natural ingredients. No artificial flavours, no synthetic anything. Ever. 

  • Why do you use unroasted green coffee beans? What’s the difference? 

    Roasting is what gives coffee its coffee flavour. We skip it. Our caffeine comes from green, unroasted coffee beans, which means you get the lift without your drink tasting like an Americano. It also keeps the bean closer to its natural state, which is the whole point of TENZING: real plants, doing what they already do, with as little interference as possible. 

  • Is TENZING gluten free? 

    TENZING does not contain any ingredients with gluten. However, we do not have a gluten free certification.  

  • Is TENZING vegetarian/vegan?

    Yes and YES! We are a completely plant-based drink.

  • What functional benefits does TENZING have?

    TENZING is not only tasty, but also super functional: 

    - Natural caffeine from Green Coffee offers a natural energy boost

    - Vitamin C from our Acerola Cherries helps fight fatigue

    - Electrolytes from Himalayan Rock Salt helps maintain hydration

    - L-Theanine from Green Tea aids relaxation and calmness

    Check each product’s nutritional details and ingredients for specific information.

  • When should I drink TENZING?

    Whenever you need a natural lift. Pre-run, mid-hike, mid-morning slump, late-afternoon deadline, gym warm-up, or at a festival. TENZING gives you clean, plant-powered energy without the crash, so it works whenever you need to show up sharp.

  • Can I drink TENZING whilst pregnant or breastfeeding? 

    TENZING contains caffeine, so if you're pregnant or breastfeeding, we'd recommend first discussing with your midwife or GP.  

  • Is TENZING suitable for children/teenagers? 

    All of our products contain caffeine and therefore should not be consumed by children.  

  • Can I use TENZING as a pre-workout? 

    Loads of our fans do. Natural caffeine, electrolytes, and vitamin C make TENZING a solid natural pre-workout choice, and a lot cleaner than most powders out there. Open up a can 20 to 30 minutes before you train and you're good to go. 

  • How should I store my TENZING?

    Somewhere cool and dry, out of direct sunlight. TENZING is at its very best straight from the fridge.

  • What's the difference between your Natural Energy and Natural Energy+ range? Which range is right for me? 

    Our Natural Energy range is the original TENZING: natural caffeine, clean ingredients, and a lift to power your day. Natural Energy+ is the step up. The range powering your biggest moments, with 160mg natural caffeine in a 500ml can PLUS additional functional ingredients for the days you need a little more focus, clarity or fire. 

About Our Sustainability Efforts

  • Is the can recyclable?

    Yes! Aluminum is one of the most recyclable materials on the planet, and every TENZING can is infinitely recyclable. Our cans are also BPA free. Rinse it, pop it in your recycling, and let it live another life.

  • Is TENZING sustainable?

    Sustainability is at the core of everything we do at TENZING. Our mission? Be fully transparent about our impact on the environment and reduce it as much as we can.

    We are the world’s first carbon labelled soft drink - something 81% of British people would support the implementation of across all products.

    We achieved B-Corp status joining a small army of global brands who meet the highest social and environmental standards, and use business as a force for good. You'll find this logo appearing on our cans since 2022.

    Read our annual impact report to find out more about our environmental projects.

ABOUT YOUR ORDER

  • Do you ship TENZING to me?

    We ship to every home in the UK and the Netherlands! Unfortunately, we don’t ship to Ireland or internationally at the moment.

  • What are your delivery fees?

    Delivery cost ranges from free to £4, depending on order size and destination. Your final delivery cost will show at checkout. 

  • Who should I contact with questions about my order?

    You can log into MYTENZING to make changes to your order. You can also drop our friendly customer service team an email at hi@teamtenzing.com. We recommend including your order number so we can look things up quickly and get you sorted. Our team is on hand Monday to Friday, 9am to 5pm UK time, and we aim to reply within one working day.

  • When will my order arrive?

    Orders usually arrive within 2 to 3 working days, though busy periods and courier delays can occasionally add longer. Sit tight, we'll get your TENZING to you as fast as we can! You can track your order using the tracing number provided in your dispatch email. 

  • Can I change or cancel my order?

    Once your order has been processed, we're unable to amend or cancel it. If you spot a mistake as soon as you've hit checkout, email us straight away at hi@teamtenzing.com with your order number and we'll do our best to catch it before it leaves our warehouse. Once it's on its way, you'll need to wait until it arrives to start the return process if needed. 

Trade Enquiries

Can I work with you?

  • Can I become a TENZING ambassador? 

    Our ambassador community is growing, and we're always looking for people who move the way we do: runners, climbers, cyclists, skiers, and anyone spreading Good Energy in their corner of the world. Send us a note at hi@teamtenzing.com with who you are, what you do, and where we can find you. 

  • Do you work with content creators?

    Yes. If you make things and think there's a fit, we'd like to hear from you. Email hi@teamtenzing.com with your channels and a bit about your audience. 

  • How can I join the team? 

    We're always on the lookout for people who share our passion for adventure and doing things differently. Check out our current openings on our careers page. Even if nothing fits right now, drop us a line. The right role might be just around the corner!